Award in Conflict Management Level 2 (RQF)


The Level 2 Award in Conflict Management (RQF) is a comprehensive training program designed to meet the specific needs of individuals seeking proficiency in conflict management. Tailored to support roles within the workplace, especially customer facing roles.

The course serves a dual purpose by not only enhancing the practical capabilities required for conflict resolution but also fostering personal growth and active engagement in learning. Participants will gain valuable knowledge and understanding of conflict management, making it particularly beneficial for individuals looking to prevent conflict situations and build confidence in addressing them effectively when necessary.

✓ Ofqual Regulated Course.

✓ Nationally certified by an awarding body (Highfield Qualifications).

✓ Live video Tutorial Lessons with tutor.

✓ Fully Online E-Learning through our platform or at our centre.

✓ MCQ Exam through Highfield Qualifications.

✓ Constant Tutor support.

✓ Life-time access to learning materials

  • Highfield Qualifications an Ofqual regulated Awarding body.

  • Our E-Learning platform is made available to you as soon as you have completed your purchase. You will have lifetime access to these learning materials. Once you have completed the E-Learning module, you will be sent a link to complete the Highfield Online Multiple Choice Question Exam. This course is usually completed in 2-3 days with a total learning hours of 8 hours.

  • You will be given 2 free attempts to complete the Multiple Choice Question exam. If you are unable to pass during those attempts, the MCQ can be rescheduled at the next available date at a cost of £20. We will support you until you pass this Qualification. 99% of learners pass within their first attempt.

  • Increase Awareness and Understanding:

    Gain a comprehensive understanding of mental health issues, reducing stigma, and increasing awareness.

    Enhance Personal Knowledge:

    Develop skills and knowledge to better manage your mental health and support others.

    Support Colleagues and Peers:

    Provide basic support and understanding to colleagues, friends, or family members experiencing mental health challenges.

    Complement Professional Development:

    Enhance your professional development by adding a mental health awareness credential to your resume.

    Promote a Healthy Work Environment:

    Contribute to creating a workplace culture that prioritises mental health and well-being.

    Support Customers or Clients:

    If you work in a customer-facing role, the knowledge gained from this award can help you better understand and support individuals with mental health concerns.

    Community Volunteering:

    Apply your knowledge by volunteering in community organizations that focus on mental health and well-being.

    Educational Settings:

    If you are involved in education or training, use the knowledge gained to create awareness and provide support to students or colleagues.

    Informal Advocacy:

    Act as an advocate for mental health awareness in your community or social circles.

    Career Advancement:

    Depending on your industry, having a mental health awareness certification can be beneficial for career advancement, especially in roles where interpersonal skills and employee well-being are crucial.

    Personal Growth:

    Use the knowledge gained to foster personal growth and contribute positively to your own mental health and that of those around you.

    Pathway to Further Study:

    This introductory award can serve as a stepping stone for further education in mental health or related fields.

FREQUENTLY ASKED QUESTIONS